TWILLY GINGER

• THE PERFUME VEDA generally does not accept returns or exchanges except in specific unforeseen circumstances.
• Please contact our customer service team within 48 hours of receiving your order if you encounter any issues. We will assess each situation individually and determine the best course of action.
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Please ensure the accuracy of your shipping address, as redirection of orders will not be possible once they have been dispatched.

Changes to the address can be accommodated only if the order has not yet been shipped, and the new location is within our defined kilometers radius.Upon shipment of your package, we will promptly email you the tracking information.

The delivery timeframe commences upon order acceptance, encompassing a 24-hour processing period. Please be aware that this processing time may extend during our sale periods, with shipments taking up to 72 hours to be dispatched.

 

We offer various shipping options to accommodate your preferences, including standard and expedited shipping.

Shipping rates and estimated delivery times are provided at checkout based on your location and selected shipping method.

THE PERFUME VEDA proudly serves both domestic and international customers.

INTERNATIONAL DELIVERY:

International shipments may be subject to customs duties and taxes, for which the customer is solely responsible. The majority of countries are shipped to under the DDU (Delivery Duty Unpaid) basis. This implies that the product prices shown do not include any taxes or duties. As the recipient, you are responsible for covering all import duties, customs fees, and local sales taxes imposed by the destination country. It is essential to make these payments to facilitate the release of your order from customs upon arrival.

All orders Internationallya take up to 20 working days for an order to be delivered under normal circumstances.

Once the order is confirmed, a confirmation email with the tracking number for your order will be sent to you.

​Order Tracking:

Once your order has been dispatched, you will receive a confirmation email containing a tracking number.

You can track the progress of your shipment through our website or the carrier's platform.

Shipping Delays:

While we make every effort to ensure timely delivery, unforeseen circumstances such as extreme weather conditions or carrier issues may cause delays. Your understanding in such situations is appreciated.

Undeliverable Packages:

In the event of an undeliverable package due to an incorrect address or other issues, we will attempt to contact you promptly to resolve the matter.

Additional shipping fees may apply for re-delivery.

FAILURE TO DELIVERY
Our delivery teams will attempt to deliver your purchase two times (once more after the actual delivery) over four business days before it is considered a non-delivery and sent back to the designer. In such cases, you will be given store credit or will have to bear the cost of re-shipment.

50ml

Ponies, ginger & cedar.

             Storage:

Store your perfume in a cool, dry place, away from direct sunlight and extreme temperatures.

Avoid exposing the bottle to drastic temperature changes, as this can alter the fragrance composition

 

Seal the Bottle Properly:

Always ensure that the perfume bottle is tightly sealed after each use to prevent evaporation and preserve the fragrance notes.

Avoid Humidity:
Humidity can affect the integrity of the perfume. Keep your fragrance away from humid areas, such as bathrooms, to maintain its quality.

By following these care instructions, you'll enhance the longevity and integrity of your perfumes, ensuring a delightful sensory experience every time you wear it.