Cancellation Policy

If you wish to cancel your order before shipment, simply contact our customer support team at tpvhelp@gmail.com or message us on WhatsApp at +91-6394368667. Our customer support operates Monday to Friday from 11 AM to 5PM, excluding public holidays.

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For unshipped orders, cancellations are processed swiftly, and you can expect your refund within 48-72 business hours once the cancellation request is received and processed.

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Refund Process:

Unshipped Orders: For orders cancelled before shipment, refunds are processed within 48-72 business hours upon receipt of the cancellation request.

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Shipped Orders - Return To Origin (RTO) Orders: In case of RTO orders, cancellations may occur due to various reasons such as non-serviceable pincode, incomplete address, customer unavailability, or relocation.

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Refunds for RTO orders are initiated upon the receipt and verification of the returned products at our warehouse. Our customer care team will coordinate with you and our back-end team to facilitate the refund process.

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For payments made via credit/debit cards or net banking, the refund is credited to the original account within 48-72 business hours after the products are received. Please allow an additional 2-3 business days for the refunded amount to reflect in your account.

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Customer-Requested Cancellations: If an order is accepted and subsequently cancelled by the customer, the return process outlined in our Return Policy must be followed.